Payment Terms & Policies
1. Payment Terms
Marvelous Custom Designs accepts the following forms of payment:
- Credit/Debit Card
- Zelle
- CashApp
- PayPal
- Cash (for local orders only)
Full Payment Requirement:
All custom orders must be paid in full before any design work, production, or services begin. No exceptions.
Invoice Policy:
Invoices must be paid within 4 days of issuance. If payment is not received within this timeframe, pricing is subject to change without notice due to potential material or service cost adjustments.
2. Refunds & Cancellations
All Sales Are Final:
Due to the custom nature of our services, all sales are final. No refunds will be issued once payment is received.
Design Fees:
Design fees are non-refundable under all circumstances. We allow minimal revisions to digital designs until the customer is satisfied. However, major changes or full redesigns may require an additional design fee, depending on the scope of the request.
Revisions During Production:
Once a design is approved and moves into production, up to 2 production-related revisions may be made when possible. Any additional revisions may delay the project and could result in extra charges.
Customer Approval:
The final logo or design must be approved by the customer in writing before any production begins.
Cancellations:
Cancellations are only accepted within 24 hours of payment and before any design or production work has started.
3. Revisions & Approvals
Design Revisions:
Marvelous Custom Designs provides up to 2 rounds of free revisions for all digital design work. These revisions cover minor adjustments such as color changes, font tweaks, or sizing.
Major Revisions or Redesigns:
Complete redesigns or significant changes may require an additional design fee, which will be communicated in advance.
Revision Timeline:
Customers are expected to respond to design proofs within 3 business days. Delays may affect production or delivery.
Final Approval:
All designs must be approved in writing before production begins. Marvelous Custom Designs is not responsible for errors after approval.
4. Dispute Policy
Dispute Resolution:
Clients are encouraged to contact us directly to resolve any concerns before initiating a chargeback or dispute.
Chargebacks & Payment Disputes:
Filing a chargeback without first contacting us is a violation of our terms. We retain all service records to protect against unjustified disputes.
Proof of Service:
Documentation includes payment confirmations, approvals, communication logs, and proof of delivery.
Unjustified Disputes:
Marvelous Custom Designs reserves the right to pursue legal action or collections for unjustified disputes, including recovery of fees incurred.
5. Delivery & Turnaround Time
Design Turnaround:
Standard turnaround for digital designs is 3-7 business days from full payment.
Production Turnaround:
Once approved, standard production time is up to 7 business days. Larger or specialty orders may take longer.
Rush & Premium Production:
Available upon request for an additional fee. Must be discussed and paid in advance.
Shipping & Delivery:
Local pickups by appointment. Shipped orders include tracking. We are not responsible for carrier delays.
Delays:
Client-related delays are not our responsibility and may affect timelines.
6. Taxes & Fees
Sales Tax:
All orders are subject to state sales tax.
Processing Fees:
Third-party processing fees may be added and are non-refundable.
Design Fees:
Non-refundable and discussed upfront.
Rush & Premium Fees:
Apply to expedited services and must be paid in advance.
Additional Charges:
Major changes outside project scope may incur extra charges.
7. Agreement Clause
By submitting payment, the client acknowledges and agrees to all terms in this document, including payment, revisions, disputes, delivery, and fees.
This agreement becomes binding upon payment. The client is responsible for timely approvals and communication.
Marvelous Custom Designs may update these terms at any time. Updates apply to future orders only and will be shared in writing.